At SafeUDigital, we are committed to providing high-quality digital marketing services and ensuring customer satisfaction. If you are not completely satisfied with our services, please review our refund policy below:
1. Eligibility for Refunds
- Service Satisfaction: We offer refunds if you are not satisfied with the service provided, provided that you have notified us within 30 days of the service delivery. Refund requests must be accompanied by a detailed explanation of why you are dissatisfied.
- Payment Errors: If there was an error in billing or an accidental overpayment, we will issue a refund for the overpaid amount.
2. Non-Refundable Services
- Custom Services: Custom services, including but not limited to tailored marketing strategies, website design, and other personalized services, are non-refundable once work has commenced.
- Subscription Fees: Payments for subscription-based services are non-refundable once the subscription period has started.
3. Refund Process
- Request Submission: To request a refund, please contact our support team at contact@safudigital.site with your order number, a brief description of your issue, and any relevant supporting documentation.
- Review Period: Upon receipt of your refund request, we will review it within 7 business days. You will be notified of the outcome and any further steps required.
- Refund Issuance: If your refund request is approved, the refund will be processed to the original payment method within 14 business days. Refunds may take additional time to appear on your account depending on your payment provider.
4. Cancellation of Services
- Pre-Service Cancellation: If you wish to cancel a service before work has commenced, please notify us in writing at least 7 days prior to the scheduled start date for a full refund.
- Post-Service Cancellation: Refunds are not applicable once the service has commenced or been completed, except as outlined in the eligibility criteria.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at contact@safudigital.site or +44 7383 030174. We are here to assist you and ensure your experience with SafeUDigital is positive.